Privacy Policy

Effective date: 17 September 2026 · Waga Delivery

Waga Delivery (“Waga”, “we”, “us”, or “our”) provides delivery booking, dispatch, driver, company and developer services in Ethiopia. This policy explains what information we collect, why we use it, when we share it, and the choices available to customers, drivers, company users and visitors to our website.

Contact: For privacy questions, access or deletion requests, contact Waga through the official call centre at 9828 or the support contact shown in your Waga account. We may need to verify your identity before completing a request.

1. Information we collect

Account and contact information

We collect your name, phone number, email address when provided, account role, PIN credential (stored as a protected hash), company membership and account preferences. We use this information to create and secure your account, provide support and distinguish customer, driver and staff access.

Delivery information

When a delivery is booked, we collect pickup and drop-off addresses or coordinates, sender and recipient names and phone numbers, package description, vehicle choice, delivery notes, price, payer selection, delivery status and handover or delivery-code events. We use this information to quote, dispatch, track, notify and complete the delivery.

Driver verification information

Drivers may provide a photograph, driving licence, vehicle book (libre), insurance information, vehicle and plate details, and related verification documents. These documents are reviewed for driver safety and eligibility. We restrict access to authorised personnel and retain them only as long as needed for verification, legal, safety and dispute purposes.

Location and device information

With permission, the driver app collects a driver's live location while the driver is on duty or handling an active delivery. We use it for dispatch, route guidance, customer tracking, safety and delivery records. We also receive technical information such as device or browser type, app version, IP address, session activity and error logs needed to operate and protect the service.

Payments and communications

We collect payment method, amount, status and provider reference information. Payment credentials are handled by the selected payment provider; Waga does not need your wallet PIN or bank password. We may send account verification codes, delivery updates, driver assignment details, payment notices and service SMS messages to the sender, recipient or driver using the contact details supplied for the delivery.

2. How we use information

• Provide quotes, create and manage deliveries, dispatch drivers and show delivery status.
• Verify accounts, driver documents, handover codes and payment results.
• Process wallet, company, invoice and payment-provider transactions and prevent duplicate or fraudulent credits.
• Send service messages, security notices and delivery SMS notifications requested or required for the delivery.
• Maintain, troubleshoot, measure and secure the website, apps, API and realtime services.
• Meet legal obligations, handle complaints and disputes, and protect users, drivers and Waga from misuse.

We do not sell personal information. We do not use delivery data for unrelated advertising.

3. When information is shared

We share only the information needed for the delivery or service:

• With the assigned driver: pickup and drop-off details, contact names and phones, package details, route information and the information needed to complete handover.
• With the sender or recipient: delivery status, relevant contact details, driver name and phone after assignment, price and handover instructions.
• With company account users: deliveries, invoices, payer and wallet records belonging to their authorised company.
• With payment, SMS, map, hosting and infrastructure providers that process data for Waga under appropriate confidentiality and security controls.
• With authorities or other parties where required by law, court order, safety necessity or protection of rights.

Drivers, recipients and company users receive only the access appropriate to their role. API merchants receive their own integration, checkout, delivery and webhook data, not another merchant’s records.

4. Retention and deletion

We keep information for as long as needed to provide the service, maintain financial and delivery records, resolve disputes, meet legal or safety requirements and protect the platform. Active location data is limited to dispatch, active delivery and operational history needs. Driver verification documents and payment records may need longer retention than ordinary account activity.

You may ask us to delete or correct your account information. Deletion may be limited where we must keep a record for a completed delivery, payment, legal obligation, fraud prevention, safety investigation or unresolved dispute. When an account is deleted, we remove or de-identify information that we no longer need and restrict retained records to their purpose.

5. Security

Waga uses encrypted HTTPS connections, protected sessions, role-based access controls, rate limits, delivery-code safeguards, server-side payment verification and restricted access to driver documents. No internet service can guarantee absolute security. Please protect your PIN, sign out of shared devices, and report suspected account or delivery misuse promptly.

6. Your choices

• Review or correct account and delivery information through the app or support.
• Withdraw location permission in device settings; some driver and tracking features may then stop working.
• Ask to stop optional communications. Transactional security and delivery messages may still be sent when necessary.
• Request access, correction, deletion or an explanation of how your information is used through support.

7. Children and third-party links

Waga is intended for people who can enter a delivery contract and use the service with the required permission. The service is not directed to children. Our website or SMS messages may link to payment providers, maps or other services with their own privacy policies; review those policies before using them.

8. Changes to this policy

We may update this policy when the service, law or data practices change. We will publish the current version at this address and update the effective date. Material changes may also be communicated through the app or another appropriate channel.

9. Contact Waga

Questions, requests or concerns about privacy can be sent through the Waga support channel or by calling 9828. Please include the phone number or account identifier involved, but never send your PIN, payment password or full payment credentials.